Deliver Exceptional Support Drive Customer Satisfaction with us.
Your Queries, Our Solutions.
Includes configurable dashboards to help you streamline service
issues. Real-time insights help you
identify bottlenecks and implement best practices faster in your
SaaS help desk.
Features
Deliver a better service experience with an intuitive issue
tracker and an integrated knowledge base.
Omnichannel Interactions
Convert all lead interactions into data with seamless
integration calls and emails into your CRM.
Ticket Assignments
Automate ticket assignment with assignment rules. Empower your
team to respond promptly to customers.
Team Excellence
Collaborate efficiently on support tickets with Monitor team
performance and analyze ticket traffic easily.
Service Level Agreement
Personalize customer experience with SLAs. Track fulfillment
or failures to improve support process.
Customer Portal
Enhance customer interaction with the Issue Portal. Offer full
transparency, track issues, and manage sales orders.
Knowledge Base
Ease ticket load with help articles and FAQs. Expand your
knowledge base and empower customers.
Maintenance Visits
Avoid missing service maintenance visits with the Maintenance
Schedule feature. Log employee work and capture feedback
easily.